Claims

Equine Insurance-

 

Contact Great American’s Equine Claims Department at (800)-331-0211

Please note, it is a requirement of your policy that you immediately report any accident, illness, injury, surgery, death or theft of your insured horse and follow all claims procedures. Failure to do so could jeopardize your claim payment. Below are some helpful dos and don’ts.

 

DO: 

    • Seek immediate medical care for any injury or illness
    • Contact Great American’s claims department (800)-331-0211
    • Call our office to verify you are doing everything your policy requires
    • During business hours Monday-Friday 8:30 AM – 5:00 PM CST call (800)-972-0272
    • After hours call our emergency line (940)-368-0880

DO NOT: 

    • Euthanize your horse without receiving approval from Great American’s claim department
    • Allow your horse to have surgery without approval from Great American’s claim department
    • Allow your horse to be buried without having a necropsy performed

 

Your agent at Justin Insurance is here to help walk you through each step of your claim. Don’t wait to call us until after your claim has been denied because you were not aware of the required procedures. We are here to help, please call us immediately so that we can ensure your claim is handled promptly and correctly.

 

Farm & Ranch, Liability & Auto-

 

To help make your claim reporting process fast and efficient, please be ready to share with us:

  • Your name
  • Your contact information (address, phone number and email)
  • A description of what happened including any witnesses to the accident
  • Your policy number, if readily available

 

Great American Policyholders:

  1. Please contact our office at (800)-972-0272 and ask for Jody or Scott in our farm & ranch department.
  2. You may contact Great American directly per the information shown below:

 

During the hours of 8:00 AM to 5:00 PM Eastern Standard Time:

AgriBusiness® Claims Center: (800)-567-7359

E-Mail: AgriBusinessClaims@gaig.com

After the hours of 8:00 AM to 5:00 PM Eastern Standard Time:

A representative from Crawford and Company will answer your call on behalf of Great American’s AgriBusiness® Division: Phone: (866)-354-0148, please give the claims adjuster the Program Code of 014211.

 

Travelers Policyholders:

Travelers Claim Center: (800)-238-6225

E-Mail: first.report@travelers.com

Online: https://www.travelers.com/claims/report-claim/business