CLAIMS CLIENTS



FREQUENTLY ASKED QUESTIONS

EQUINE

1. HOW DO I REPORT A CLAIM OR INCIDENT?
• If you have a claim or incident to report, please call our Equine Claims number (800) 331-0211. Claim representatives are available 24/7 to answer your calls and help you with your horse’s needs.
• Even if you don’t intend to submit the vet bills and it is an incident only, you still need to report to our Equine Claims Division.

2. HOW DO I DECIDE IF I NEED TO INSURE? AND HOW DO I ESTABLISH A VALUE?
• If you cannot afford to replace your equine investment then it is a good idea to consider insurance. You decide whether or not you should insure based on the risk you are willing to take upon yourself. Equine coverage is quite affordable and often costs less than one horse show.
• We establish value on recent purchases by the purchase price of the horse; even if you received a good deal on the horse we will still bind coverage based on the purchase price. Once the horse has been in training or has been shown we can re-evaluate and possibly increase the insured value. Additionally a horse’s value may be reduced if the horse is not actively being utilized.

3. DO I NEED TO PROVIDE A VET EXAM?
• If you have owned your horse longer than 60 days you will need to provide a Vet Exam. The Equine Vet Exam form is available HERE . If this is a recent purchase we do not require a Vet Exam unless the horse is valued over $100,000. - or if the horse is 15-20 in age and valued over $50,000.

4. WHAT DO I NEED TO DO TO BIND OR START COVERAGE?
• In order to bind coverage you will need to call our office (800) 972-0272 and speak to one of our licensed agents. We only bind coverage over the phone- not through voicemail, email or fax. If we require a Vet Exam- coverage will not begin until the required Vet Exam is received and accepted by our office. If you purchase a horse over a weekend you may call our emergency line (940) 368-0880 to bind coverage. We will need your contact information and the horse’s information (name, age, sex, color, use, and value) to establish a binder.

5. ONCE I BIND COVERAGE ON MY HORSE, WHAT WILL HAPPEN AND WHEN IS PAYMENT REQUIRED?
• You will receive 30 days temporary coverage. During that time our office will send you the required documents to be completed and returned to our office. Upon receipt of the completed documents by our office, your paperwork will be submitted to Great American Insurance Company for acceptance, approval and issuance of your equine policy. Once your policy has been issued, it will be mailed directly to you by Great American. Please carefully review your policy terms and conditions for accuracy. Your premium invoice will be mailed under separate cover from your policy and should arrive approximately 10 days after the arrival of your policy.

6. HOW DO I MAKE A CHANGE TO MY COVERAGE?
• To make a change to your coverage, it is best to contact our office and speak with one of our agents and verify the requested change and proper procedure. Most requests for coverage changes must be submitted in writing via fax or email by the policyholder.

7. AT WHAT AGE CAN A FOAL BE INSURED AND WHAT IS REQUIRED? IS THERE COVERAGE FOR EMBRYOS?
• A foal must be at least 24 hours old to insure. All foals between 24 hours and 1 year require a Vet Exam. All foals 24 hours to 30 days must provide IgG Levels.
• There is coverage for an embryo, it is called Pro-Foal coverage. Each Pro-Foal policy is written on a case by case basis after the mare carrying the foal is guaranteed in foal for 42 days.

8. WHAT COVERAGE IS REQUIRED? CAN AN ENDORSEMENT BE PURCHASED WITHOUT MORTALITY & THEFT?
• Mortality & Theft is mandatory coverage for all endorsements.
• Endorsements cannot be purchased alone. They are designed to help broaden coverage on your
Mortality/Theft policy by assisting with large medical expenses or disability.

9. HOW ARE THE ALL RISK MORTALITY/ THEFT RATES DETERMINED?
• All-Risk Mortality/ Theft rates are determined based on the Use, Age and Breed of the horse.

10. WHAT IF I LEASE A HORSE OR HAVE AN ADDITIONAL INSURED?
• If you lease a horse, whether you are the Lessee or the Lessor we will need the other party’s contact information and a copy of the current lease agreement. If you want an Additional Insured on your policy we also require their name and contact information.

11. WHAT ARE HYPP & HERDA BLOODLINES & WHY DO I HAVE TO DISCLOSE IF MY HORSE HAS THEM?
HYPP stands for Hyperkalemic Periodic Paralysis or Impressive Syndrome. It is a genetic disorder that occurs in 1 in 50 Quarter Horses and can be traced back to a single ancestor, a stallion named Impressive. It is characterized by muscle hyperexcitability or weakness which can lead to uncontrolled shaking followed by paralysis.
HERDA stands for Hereditary Equine Regional Dermal Asthenia- It’s also a hereditary disease associated with Poco Bueno bloodlines. Affected horses can be made more comfortable and their lives prolonged, however there is no cure. When a horse has HERDA there is a lack of adhesion within the dermis, the deep layer of the skin, due to a collagen defect. When the horse is ridden under saddle or suffers trauma to the skin, the outer layer often splits or separates from the deeper layer, or it can tear off completely. It rarely heals without disfiguring scars.



FARM & RANCH

1. WHY DO I NEED A FARM & RANCH POLICY?
• If you own more than four horses or accept outside horses, your homeowner policy may not cover equine activities.

2. CAN I INSURE MY VEHICLES AND TRAILERS?
• Yes, if we provide the Farm and Ranch policy- adding vehicles and trailers is an option.

3. I’M AN INDEPENDENT TRAINER/ INSTRUCTOR- CAN I GET A LIABILITY POLICY ALONE?
• Yes, we provide Commercial General Liability to cover you in the event one of the horses causes bodily injury or physical damage.

4. I DON’T OWN A FARM OR RANCH- CAN I STILL GET LIABILITY IF MY HORSES ARE BOARDED ELSEWHERE?
• Yes, we provide Personal Horse Owner Liability that will cover you where personal liability policies fall short in equine related exposures.


DISCLAIMER: All of the preceding is for general informational purposes only. Although this website is updated regularly this information may not be current, may contain inaccuracies and is subject to change without notice. Review your policy for accurate information, or contact Justin Insurance Agency with any questions. The preceding is not intended as legal advice. For legal advice, contact an attorney.